Welcome to Neurum
Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us via email at email@example.com
The Neurum platform and mobile application is an online resource for consuming, tracking, managing and facilitating wellbeing, mental health and tele therapy activitie. It is provided to you by Neurum Limited, in connection with our partners, service providers, sponsors and other affiliates. So that we may safely and responsibly manage this Service for all our users, your use of this Service is subject to certain terms and conditions included in this document.
Use of the Service
Use of the Services is not for emergencies. If you think you have a medical or mental health emergency, call 999 or go to the nearest open clinic or emergency room.
If you are considering or committing suicide or feel that you are a danger to yourself or others or feel that any other person may be in danger if you have any medical emergencies, you must immediately call the emergency service number in your country and notify the relevant authorities. Seek immediate in person assistance. The Service is not designed for use in any of the aforementioned cases and the therapist, coaches or other Human Care providers cannot provide the assistance required in any of the aforementioned cases.
The Service is not intended for the provision of clinical diagnosis requiring an in-person evaluation and you should not use it if you need any official documentation or approvals for purposes such as, but not limited to, court ordered couseling. It is also not intended for any information regarding which drugs or medical treatment may be appropriated for you, and you should disregard any such advice if delivered through the Service.
Do not disregard, avoid, or delay in obtaining in-person care from your doctor or other qualified professional because of the information or advice you've received through the Service.
We Do Not Provide Medical Advice
Neurum is a provider of services relating to tele therapy as well as online and mobile content in health & well-being space. The Service do not contain or constitute, and should not be interpreted as, medical advice or opinion.
While the Services may provide access to certain general medical information, the Services cannot and are not intended to provide medical advice. We advise you to always seek the help of a physician or other qualified healthcare provider with any questions regarding your health or medical conditions. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare providers because of something you have read on the Services. Neurum makes no guarantees that the Service provides a therapeutic benefit. People with existing mental health conditions should speak with their health care providers. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately.
You acknowledge that, although individuals in the medical profession may provide some of the content that is provided to you on the Services, including information provided in direct response to your questions or postings), the provision of such information does not create a medical professional-patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is provided to assist you in completing your self-help program. Any health information and links on the Service, whether provided by Neurum or by contract from outside providers, is provided simply for your convenience. Any advice or other materials in the Service are intended for general information purposes only. They are not intended to be relied upon and are not a substitute for professional medical advice based on your individual condition and circumstances. The advice and other materials we make available are intended to support the relationship between you and your healthcare providers and not replace it. We are not liable or responsible for any consequences of your having read or been told about such advice or other materials as you assume full responsibility for your decisions and actions. In particular, to the fullest extent permitted by law, we make no representation or warranties about the accuracy, completeness, or suitability for any purpose of the advice, other materials and information published as part of the Service.
No licensed medical professional-patient relationship is created by using information and/or services provided by or through the use of the Services or through any other communications from us. The content of the Services is not and should not be considered medical advice or a substitute for individual medical advice, diagnosis or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional because of something you may have read on the site. You should always talk to your medical professionals for diagnosis and treatment. Do not use the Services for emergency medical needs. If you experience a medical emergency, call 999. Your use of information provided on the Services is solely at your own risk. Nothing stated, posted or available on the Services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care.
The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible and terminate the associated account. If you believe that a child under 13 may have provided us personal information, please contact us via email at firstname.lastname@example.org
Use of Neurum
By using the Service, you represent and warrant that you are 18 years of age or older. Your account may be terminated without warning if we believe that you are under 18 years of age.
We neither rent nor sell your information in personally identifiable form to anyone. Conversations with our AI assistant Clara, are not shared with any other company or service without your consent.However, we may share your information with third parties as described in this section:
Neurum is available for download on Google Play, Apple App Stores and other thrird party app stores and direct download. You may be required to sign up for an account, enter an email address and create a password. You agree to provide us with accurate, complete, and updated registration information about yourself. You may not enter an email address that you don’t have the right to use, or another person’s email with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.
You represent and warrant that you are of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and just in a manner that complies with all laws that apply to you. If applicable laws prohibit your use of the Services, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.
You will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.Your use of the Services means that you represent, warrant, and agree that you will not contribute any content or information otherwise use the Services or interact with the Services in a manner that:
(a) Infringes or violates the intellectual property rights or any other rights of anyone else (including Neurum);
(b) Violates any law or regulation;Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
(c) Jeopardizes the security of your Neurum account or anyone else’s (such as allowing someone else to log on as you on the Services);
(d) Attempts, in any manner, to obtain the password, account, or other security information from any other user;
(e) Violates the security of any computer network, or cracks any passwords or security encryption codes;
(f) Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
(g) “Crawls,” “scrapes,” or “spiders” any page, data or portion of or relating to the Services or Content (through use of manual or automated means);Copies or stores any significant portion of the Content and/or share, post or distribute any considerable part of the Content elsewhere;
(h) Decompiles, reverse engineers or otherwise attempt to obtain the source code or underlying ideas or information of or relating to the Services.
(i) Evidences mental health services needs that exceed those provided in the Services.
A violation of any of the previous is grounds for termination of your right to use or access the Services.
You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively “Account Information”). We advise you to change your password frequently and to take extra care in safeguarding your password. You agree to notify us immediately of any unauthorized use of your Account Information or any other concern for breach of your account security.
You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.
You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Information. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Information by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.You agree and commit not to use the account or Account Information of any other person for any reason.
You agree and confirm that your use of the Platform, including the Therapist-Services, are for your own personal use only and that you are not using the Service or the Human Care services for or behalf of any other person or organization.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Service's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
You agree and commit not to make any use of the Service for the posting, sending or delivering of either of the following:
(a) unsolicited email and/or advertisement or promotion of goods and services;
(b) malicious software or code;
(c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content;
(d) any content that infringes a third party right including intellectual property rights;
(e) any content that may cause damage to a third party;
(f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Service and your relationship with the Human Care service, therapists, coaches and other service providers (collectively "Providers") and us.
If you receive any file from us or from a Provider, whether through the Service or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys’ fees and expenses) arising out of or relating to any of the following:
(a) your access to or use of the Service;
(b) any actions made with your account or Account Information whether by you or by someone else;
(c) your violation of any of the provisions of this Agreement;
(d) non-payment for any of the services (including Human Care services and series provided by Providers) which were provided through or referred from the Service;
(e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive the expiration or termination of this Agreement.You confirm and agree to use only credit cards or other payment means (collectively “Payment Method”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Service, is accurate, current and correct and will continue to be accurate, current and correct.
You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule if applicable, the terms and the rates as published in the Service. By providing us with your Payment Method you authorize us to bill and charge you through that Payment Method and you agree to maintain valid Payment Method information in your Account information.
If you have any concerns about a bill or a payment, please contact us immediately by sending an email to email@example.com. We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue, including but not limited to helping you find a new Provider, extending your subscription at no cost to you, and issuing partial or full refunds when applicable.
Various company, product, and service names displayed on the Services may be trademarks or service marks owned by others (the “Third-Party Trademarks”). Your use of the Platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Third-Party Trademark displayed on this Platform. The Third-Party Trademarks may not be used to disparage any applicable third-party, any of their products or services, or in any manner in which, in our reasonable judgment, may damage any goodwill in the Third-Party Trademarks.
The Platform includes access to links to, and content and data from, third-party websites (“External Services”). These links, content, and data are provided solely as a convenience to you and not as an endorsement by us of the content on such External Services. The content of such External Services is developed and provided by others. In addition, the Service permits access to content posted, stored, or displayed at the direction of users of the Service, for which we cannot accept any responsibility or liability.
The Service is for personal use only and may not be used in connection with any commercial endeavors except those that are specifically approved by us. The following activities are expressly prohibited:
(i) collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other communications,
(ii) any use of the Service, which in our sole judgment, degrades the reliability, speed, or operation of the Service or any underlying hardware or software thereof,
(iii) use of web scraping, web harvesting, or web data extraction methods from Neurum even if the Neurum account owner gives permission; and
The Service may be used to connect you with a Provider who will provide services to you (“Human Care Services”) through the Service. We require every Provider providing services on the Platform to be a trained and experienced practitioner with a minimum of a Master’s degree in their field, have at least 3 years of experience, and to be qualified and certified by their respective professional board, where applicable, after successfully completing the necessary education, exams, training and practice requirements. The Providers are independent providers who are neither our employees nor agents nor representatives. The Service's role is limited to enabling the Human Care Services while the Human Care Service themselves are the responsibility of the Providers who provides them. If you feel the Human Care Services provided by the Providers do not fit your needs or expectations, you may change to a different Provider who provides services through the Service. If a Provider you have been connected with stops using the Service at any time after you have been connected, we will send an email to notify you that your Provider is no longer on the Service and that you have the opportunity to match with a new Provider.
Whilst we hope that Human Care Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation.
Your Rights While Using Neurum
The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, videos, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Neurum’s) rights.
Note: Neurum may provide links to videos or articles that were not created by us and for which we assume no ownership. Neurum does not take any responsibility for the accuracy of information or content therein, nor for any harm caused by that content.
You understand that Neurum owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), creative derivative works based on, or otherwise exploit any of the Services.
The Services may allow you to copy or download specific Content; please remember that just because this functionality exists, doesn’t mean that all the restrictions above don’t apply.
Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission.” You grant Neurum the license to display, perform, and distribute your User Submission for the sole purpose of making that User Submission accessible to you and providing the Services necessary to do so.
You agree that the licenses you grant are royalty-free, perpetual, sublicensable, irrevocable, and worldwide.
We respect others’ intellectual property rights, and we reserve the right to delete or disable content alleged to be infringing and to terminate the accounts of repeat alleged infringers.
Any information or content posted or transmitted through the Services is the sole responsibility of the person from whom such content originated. Additionally, you access all such information and content at your own risk, and we are not liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it.
We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what measures you may take as a result of having been exposed to the Content, and you at this moment release us from all liability for you having acquired or not acquired Content through the Services.
Our Services and the Content provided therein are for informational and educational purposes and are not a substitute for the professional judgment and advice of healthcare professionals. The Content and the Services are not intended to be used for medical diagnosis or treatment. Persons accessing this information assume full responsibility for the use of the information. Neurum is not responsible or liable for any claim, loss, or damage arising from the use of the information.
You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.
Neurum has no control over and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. Also, Neurum will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any liability arising from your use of any third party website or service.
Your interactions with organizations and/or individuals found on or through the Services are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with interaction with any of these third parties. You agree that Neurum shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.
If there is a dispute between participants on the Services, or between users and any third party, you agree that Neurum is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Neurum, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.
Change of Service
We are always trying to improve the Services and they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We will try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. Similarly, we reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.
Change of Terms
These Terms may need to change along with the Services as they evolve. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the https://www.neurumhealth.com
website, and/or by sending you an email and/or by some other means.
If you do not agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.
Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.
To receive information about your personal data processed by us and to request access to your personal data and/or copies of these data. This includes information on the purpose of use, the category of data used, its recipients and authorized persons and, if possible, the planned duration of data storage or, if this is not possible, the criteria for determining this duration;
Neurum is currently an enterprise well-being solution and requires an employer's subscription to offer user accounts. Please ask your employer for access to Neurum's Service. However, future versions of the app may provide a direct subscription fee to access Neurum's Services.
Termination of Use
You’re free to do that at any time, by contacting our team through email at firstname.lastname@example.org
, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.
Neurum is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. Neurum has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.
Account termination may result in the destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account so that you can retrieve any User Submissions you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to the rights or property of Neurum.
Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or reimburse us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.
App Store and Play Store Legal Information
These Terms apply to your use of all the Services, including the iPhone and iPad applications available via the Apple, Inc. (“Apple”) App Store (the “Application”), and the Android applications available via the Google, Inc. (“Google”) Play Store (the “Application”), but the following additional terms also apply to the Application:Both you and Neurum acknowledge that the Terms are concluded between you and Neurum only, and not with Apple and Google, and that Apple and Google are not responsible for the Application or the Content;
The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Services;
You will only use the Application in connection with an Apple device that you own or control;You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple or Google of such failure; upon notification, Apple and Google’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
You acknowledge and agree that Neurum, and not Apple or Google, is responsible for addressing any claims you or any third party may have in relation to the Application;
You acknowledge and agree that in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, Neurum, and not Apple or Google, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
You represent and warrant that you are not located in a country subject to a Hong Kong S.A.R/ China embargo, or that has been designated by the Hong Kong S.A.R/ China Government as a “terrorist supporting” country, and that you are not listed on any Hong Kong S.A.R/ China Government list of prohibited or restricted parties;
Both you and Neurum acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of the agreement which may affect or be affected by such use; and
Both you and Neurum acknowledge and agree that Apple and Apple’s subsidiaries and Google and Google’s subsidiaries are third party beneficiaries of this Agreement, and that upon your acceptance of this Agreement, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third party beneficiary hereof.
Neurum does not make any representations or warranties concerning any content contained in or accessed through the services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the services. services purchased or offered (whether or not following such recommendations and suggestions) through the services are provided “AS IS” and without any warranty of any kind from Neurum or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product).
The services and content are provided on an “as-is” basis, without warranties or any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that use of the services will be uninterrupted or error-free. some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Limitation of Liability
To the fullest extent allowed by applicable law, under no circumstances and under no legal theory (including, without limitation, tort, contract, strict liability, or otherwise) shall Neurum be liable to you or to any other person for (a) any indirect, special, incidental, or consequential damages of any kind, including damages for lost profits, loss of goodwill, work stoppage, accuracy of results, or computer failure or malfunction, or (b) any amount, in the aggregate, in excess of the greater of (i) $100 or (ii) the amounts paid by you to Neurum in connection with the services in the twelve (12) month period preceding this applicable claim, or (iii) any matter beyond our reasonable control.
Some juristitions do not allow the exclusion or limitation of certain damages, so the above limitation and exclusions may not apply to you.
You agree to indemnify and hold Neurum, its affiliates, officers, agents, employees, and partners harmless for and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), if you have an account, we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).
You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your services account, in any way (by operation of law or otherwise) without Neurum’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.
You will be responsible for paying withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the services, provided that Neurum may, in its sole discretion do any of the preceding on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Neurum agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Neurum, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all modifications to these Terms must be in a writing signed by both parties (except as otherwise provided herein). No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind Neurum in any respect whatsoever. Except as expressly outlined in the section above regarding the Apple and Google application, you and Neurum agree there are no third party beneficiaries intended under this Agreement.
For additional questions, please reach out and contact us at email@example.com